Rating
4.6/5 (based on Google user reviews)
User Reviews
GuyZa (11 months ago)
An amazing looking place with marvelous grounds
An amazing looking place with marvelous grounds
surya renga (2 years ago)
Went there for our friend wedding. The place is quite and beautiful and has restaurant. Prefer taking a own vehicle to reach there
Went there for our friend wedding. The place is quite and beautiful and has restaurant. Prefer taking a own vehicle to reach there
Jakub Vimr (2 years ago)
Excellent guided tour. I think I have never been on any better. And I've been on so many before:) Also nice park with attractions for kids.
Excellent guided tour. I think I have never been on any better. And I've been on so many before:) Also nice park with attractions for kids.
Tinoy James (2 years ago)
The staff for the first few days were absolutely amazing. The children's room had a few hazards, which inevitably led to a girl splitting her head open on a table that didn't have the plastic covering on a metal end, some tables had the plastic while others didn't. The toy box had nails sticking out. When the girl split her head, they removed the hazards upon my wife's request. I was in the room playing with the kids when this happened. The staff, who hadn't been there yet this week, were unprofessional. Saying things like "if you have a personal problem you should go home" or "If they would've watched their kids this wouldn't have happened" A simple apology would've sufficed, but they tried to save face instead. They have since decided to close the children's area instead of making it safer. Before this with the staff previously, it was the best hotel service I'd experienced. The cleaning ladies, the kitchen ladies and people at the front were absolute angels to my children, prior to this. It seems to me it was upper management who were the rude ones. Regardless, due to regulations in Czech Republic, anything labeled as a children's area should be free of hazards and should be frequently inspected by staff. I had planned to come back next year and rent out a better room, but unless there is some type of apology, I will not be returning. This would've been a five start review before this experience. I hope they find some way to rectify this experience, I'd love to give them the opportunity to apologize and compensate for their rudeness. If they do act professional, I definately would change my review. As of now, I won't be returning annually as I had planned.
The staff for the first few days were absolutely amazing. The children's room had a few hazards, which inevitably led to a girl splitting her head open on a table that didn't have the plastic covering on a metal end, some tables had the plastic while others didn't. The toy box had nails sticking out. When the girl split her head, they removed the hazards upon my wife's request. I was in the room playing with the kids when this happened. The staff, who hadn't been there yet this week, were unprofessional. Saying things like "if you have a personal problem you should go home" or "If they would've watched their kids this wouldn't have happened" A simple apology would've sufficed, but they tried to save face instead. They have since decided to close the children's area instead of making it safer. Before this with the staff previously, it was the best hotel service I'd experienced. The cleaning ladies, the kitchen ladies and people at the front were absolute angels to my children, prior to this. It seems to me it was upper management who were the rude ones. Regardless, due to regulations in Czech Republic, anything labeled as a children's area should be free of hazards and should be frequently inspected by staff. I had planned to come back next year and rent out a better room, but unless there is some type of apology, I will not be returning. This would've been a five start review before this experience. I hope they find some way to rectify this experience, I'd love to give them the opportunity to apologize and compensate for their rudeness. If they do act professional, I definately would change my review. As of now, I won't be returning annually as I had planned.
P4tricks (2 years ago)
Enjoyed a very nice wedding here, might be a bit pricey, but that is to be expected with location...
Enjoyed a very nice wedding here, might be a bit pricey, but that is to be expected with location...
