Details
Founded: 13th centuryCategory: Castles and fortifications in France
Historical period: Late Capetians (France)
Rating
3.9/5 (based on Google user reviews)
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User Reviews
Pascal Becquet (18 months ago)
Un bel exemple de service pour ce restaurant. Malgré un mail et 2 appels pour tenter de faire une réservation aucun retour. Un mail sans réponse et deux appels où l'on doit me rappeler mais que nenni. Vraiment déçu pour un établissement de la gamme Relais & Châteaux.
Un bel exemple de service pour ce restaurant. Malgré un mail et 2 appels pour tenter de faire une réservation aucun retour. Un mail sans réponse et deux appels où l'on doit me rappeler mais que nenni. Vraiment déçu pour un établissement de la gamme Relais & Châteaux.
Daniel Ollivier (18 months ago)
Accueil chaleureux, chambre confortable, excellent restaurant et cadre magnifique.
Accueil chaleureux, chambre confortable, excellent restaurant et cadre magnifique.
Boaz Tal (2 years ago)
We had a excellent Franch dinner. Classic but very modern at the same time. Excellent service throughout. Highly recommended
We had a excellent Franch dinner. Classic but very modern at the same time. Excellent service throughout. Highly recommended
Stéphane Clabaut (2 years ago)
Très bel endroit calme reposant et très confortable. La bâtisse à été entièrement refaite avec très bon goût. L' accueil est chaleureux, l'équipe est toujours présente mais sait se montrer discrète. Le dîner était succulent. Les produits sont locaux et les recettes originales. Vraiment un sans faute pour nous ! Nous avons passé un très agréable séjour.
Très bel endroit calme reposant et très confortable. La bâtisse à été entièrement refaite avec très bon goût. L' accueil est chaleureux, l'équipe est toujours présente mais sait se montrer discrète. Le dîner était succulent. Les produits sont locaux et les recettes originales. Vraiment un sans faute pour nous ! Nous avons passé un très agréable séjour.
Guyan Porter (2 years ago)
The worst hotel experience I have ever had. We booked a stay at the Hotel Le Clos - Relais & Chateaux through the website, which is impressive and easy to use. We decided to book a stay there because it was recommended by the Relais & Chateaux hotel chain and because we could select a specific room from the website. We wanted to stay there on the night of our wedding, as it was close to my wife’s parents house and we thought it would be a safe place to stay. We phoned the hotel two days before the night we were due to arrive to enquire if they had any vegetarian food on the menu. The host Odile Brial was instantly aggressive and told us that they had no vegetarian food and that we couldn’t have dinner. She then told us that we would have to pay for dinner and that you couldn’t stay at the hotel unless you had dinner there. She then told us that the room that we had chosen was no longer available and that we would have to take another room. She then left us on hold for 10 minutes before passing the phone to Eric Brial, who told us that we would have to pay extra to stay in a larger room. At this point we stated that there was no way we were paying extra to change rooms and after a further three phone calls the owners agreed that we could have a different room for the same price that we had originally booked. At no point did either of the owners apologise or explain why our room was no longer available. They did tell us that they had tried to contact us on several occasions to inform us that we would have to change rooms. We checked our email and our phone logs it was clear that this was untrue. Six weeks before arriving we have had two bookings emails from the Relais & Chateaux team confirming our reservation, the amount that we would be paying and which room we had booked. Obviously this confirmation email had our email address and our telephone numbers, so there was absolutely no reason whatsoever why Odile and Eric Brial could not contact us prior to our arrival. On arriving we were coerced into booking breakfast for the following day. Against my better judgement we agreed to have breakfast at the hotel, which cost €25 per person. This consisted of one hot drink, an orange juice, a small packet of cereal, some bread and croissants and local yoghurt. In the small print of the hotel guide in the room it said we could have eggs, cheese and ham with our breakfast, although none of these were offered. On leaving I asked Eric Brial why we were not offered eggs, cheese or ham with our breakfast and he said that most guest do not have a problem asking for this themselves. When we arrived we did have a conversation about what was available for breakfast and there was no mention of eggs, or cheese or ham. This may sound like a small detail but is indicative of the continual misinformation and meanness displayed by Odile and Eric Brial at every stage of our dealings with them. Further insult to injury was the attitude of the owners from the very start, blaming us, refusing to apologise, making out that everything was our fault and not theirs. They took no responsibility whatsoever for the errors that had been made. They also did everything possible to try and extort more money out of us. Further, the spa, which closes at an incredibly early 7pm, was cold, nether the sauna or the steam room were on, they were both stone cold. The swimming pool was freezing and the whole spa area was cold. I’ve stayed in top hotels all over the world and I’ve never experienced anything like this in my life. It amazes me that a hotel chain such as Relais & Chateaux, with a reputation for quality, would allow this sort of abysmal service and total disregard for their clients. The hotel is housed in a beautiful building and is extremely clean but the owners cynical disregard for their guests is simply astonishing.
The worst hotel experience I have ever had. We booked a stay at the Hotel Le Clos - Relais & Chateaux through the website, which is impressive and easy to use. We decided to book a stay there because it was recommended by the Relais & Chateaux hotel chain and because we could select a specific room from the website. We wanted to stay there on the night of our wedding, as it was close to my wife’s parents house and we thought it would be a safe place to stay. We phoned the hotel two days before the night we were due to arrive to enquire if they had any vegetarian food on the menu. The host Odile Brial was instantly aggressive and told us that they had no vegetarian food and that we couldn’t have dinner. She then told us that we would have to pay for dinner and that you couldn’t stay at the hotel unless you had dinner there. She then told us that the room that we had chosen was no longer available and that we would have to take another room. She then left us on hold for 10 minutes before passing the phone to Eric Brial, who told us that we would have to pay extra to stay in a larger room. At this point we stated that there was no way we were paying extra to change rooms and after a further three phone calls the owners agreed that we could have a different room for the same price that we had originally booked. At no point did either of the owners apologise or explain why our room was no longer available. They did tell us that they had tried to contact us on several occasions to inform us that we would have to change rooms. We checked our email and our phone logs it was clear that this was untrue. Six weeks before arriving we have had two bookings emails from the Relais & Chateaux team confirming our reservation, the amount that we would be paying and which room we had booked. Obviously this confirmation email had our email address and our telephone numbers, so there was absolutely no reason whatsoever why Odile and Eric Brial could not contact us prior to our arrival. On arriving we were coerced into booking breakfast for the following day. Against my better judgement we agreed to have breakfast at the hotel, which cost €25 per person. This consisted of one hot drink, an orange juice, a small packet of cereal, some bread and croissants and local yoghurt. In the small print of the hotel guide in the room it said we could have eggs, cheese and ham with our breakfast, although none of these were offered. On leaving I asked Eric Brial why we were not offered eggs, cheese or ham with our breakfast and he said that most guest do not have a problem asking for this themselves. When we arrived we did have a conversation about what was available for breakfast and there was no mention of eggs, or cheese or ham. This may sound like a small detail but is indicative of the continual misinformation and meanness displayed by Odile and Eric Brial at every stage of our dealings with them. Further insult to injury was the attitude of the owners from the very start, blaming us, refusing to apologise, making out that everything was our fault and not theirs. They took no responsibility whatsoever for the errors that had been made. They also did everything possible to try and extort more money out of us. Further, the spa, which closes at an incredibly early 7pm, was cold, nether the sauna or the steam room were on, they were both stone cold. The swimming pool was freezing and the whole spa area was cold. I’ve stayed in top hotels all over the world and I’ve never experienced anything like this in my life. It amazes me that a hotel chain such as Relais & Chateaux, with a reputation for quality, would allow this sort of abysmal service and total disregard for their clients. The hotel is housed in a beautiful building and is extremely clean but the owners cynical disregard for their guests is simply astonishing.
