Rating
4.4/5 (based on Google user reviews)
Interesting Sites Nearby
User Reviews
George Vassiliades (5 months ago)
I had a very bad experience at hotel san zoilo. I am a pilgrim on the camino de Santiago and spend a night there. I use a luggage service that moves my luggage from town to town as I walk. When the service came to pick up my luggage (I had already left and started walking) they refused to let my luggage go because there was a problem with the card I had used on booking. com to make the booking they said! Like that’s a reason to steal the luggage! I walked for 6 hours and I arrive at another tiny town and my luggage is not here. I call them, I gave them a new card for the bill and then they refused to send the luggage at their own expense to my current location!. This is a multi million dollar company and they are refusing to provide even basic customer service. They definitely do not deserve to have 4 stars. And upon further investigation the hotel room charge had gone through only the $12 breakfast did not go through!! You keep someone’s luggage for $12? A lot of the staff does not speak English either. In Greece and Cyprus where j am from, everyone who deals with tourists speaks English. Pilgrims are tourists. The refrigerator in the room was not working and they charge me 2.50 for a piece of bread that I didn’t even ask for during dinner and which was starting to go stale. In 25 or so days on the camino at that point nobody charged for bread. And if you date bring these wrongs to their attention in spain, instead of taking responsibility and taking care of the customer they will deny that they are doing anything wrong or say they are an employee. I had a couple of other small incidents where that happened. I did call the police but they did not do much. I ended up sleeeping without my stuff and telling them to Change the address on the transport tag and send it to the next hotel the next morning. At least they did that. Do not use them.
I had a very bad experience at hotel san zoilo. I am a pilgrim on the camino de Santiago and spend a night there. I use a luggage service that moves my luggage from town to town as I walk. When the service came to pick up my luggage (I had already left and started walking) they refused to let my luggage go because there was a problem with the card I had used on booking. com to make the booking they said! Like that’s a reason to steal the luggage! I walked for 6 hours and I arrive at another tiny town and my luggage is not here. I call them, I gave them a new card for the bill and then they refused to send the luggage at their own expense to my current location!. This is a multi million dollar company and they are refusing to provide even basic customer service. They definitely do not deserve to have 4 stars. And upon further investigation the hotel room charge had gone through only the $12 breakfast did not go through!! You keep someone’s luggage for $12? A lot of the staff does not speak English either. In Greece and Cyprus where j am from, everyone who deals with tourists speaks English. Pilgrims are tourists. The refrigerator in the room was not working and they charge me 2.50 for a piece of bread that I didn’t even ask for during dinner and which was starting to go stale. In 25 or so days on the camino at that point nobody charged for bread. And if you date bring these wrongs to their attention in spain, instead of taking responsibility and taking care of the customer they will deny that they are doing anything wrong or say they are an employee. I had a couple of other small incidents where that happened. I did call the police but they did not do much. I ended up sleeeping without my stuff and telling them to Change the address on the transport tag and send it to the next hotel the next morning. At least they did that. Do not use them.
dennis culton (6 months ago)
Staff at times not helpfully and the dinner is terrible plainly very un cooked and served almost warm It needs a proper chef that deals with foreigners perhaps The grounds and monastery were OK, rooms so so lack of plugs and decent chairs for older people although I realise perhaps that's the theme of the place, also old blankets used from 1950 instead of modern duvets which keep you warmer In bed Really nice place but very disappointed and would evaluate as just 3 stars hotel Sorry my score. 6/10
Staff at times not helpfully and the dinner is terrible plainly very un cooked and served almost warm It needs a proper chef that deals with foreigners perhaps The grounds and monastery were OK, rooms so so lack of plugs and decent chairs for older people although I realise perhaps that's the theme of the place, also old blankets used from 1950 instead of modern duvets which keep you warmer In bed Really nice place but very disappointed and would evaluate as just 3 stars hotel Sorry my score. 6/10
Mikka Luster (7 months ago)
For being a former pilgrim hospital and playing on that fact throughout its messaging, they REALLY hate pilgrims. Despite paying the same as everyone else, we had to wait until all tourists and their idiotic demands were met at the check in, were treated like beggars and hobos, and didn’t even receive an answer aside from a snide look up and down and a raspy “NO!!!” when my commission asked if she could book a massage anywhere. To be clear here: we paid the same. The winner of the day was the restaurant. I’ve eaten better in truck stops around the country. I’ve also paid much less. I’ve been treated better, too. The kitchen staff seems to have no pride in its craft, maybe removing that Michelin sticker would be the first step into that biblical honesty they espouse on the wall.
For being a former pilgrim hospital and playing on that fact throughout its messaging, they REALLY hate pilgrims. Despite paying the same as everyone else, we had to wait until all tourists and their idiotic demands were met at the check in, were treated like beggars and hobos, and didn’t even receive an answer aside from a snide look up and down and a raspy “NO!!!” when my commission asked if she could book a massage anywhere. To be clear here: we paid the same. The winner of the day was the restaurant. I’ve eaten better in truck stops around the country. I’ve also paid much less. I’ve been treated better, too. The kitchen staff seems to have no pride in its craft, maybe removing that Michelin sticker would be the first step into that biblical honesty they espouse on the wall.
Christine Dunn (3 years ago)
An amazing place to stay, beautiful and quiet, lovely room and great food.
An amazing place to stay, beautiful and quiet, lovely room and great food.
Norman Dunn (3 years ago)
We only stayed for one night but we thought it was just wonderful. Huge double room with good facilities. Food very good, and good staff. Certainly we would recommend this.
We only stayed for one night but we thought it was just wonderful. Huge double room with good facilities. Food very good, and good staff. Certainly we would recommend this.
